Terms and Conditions

Effective Date: September 8th, 2025
Company Name: AsteroidGY
Website/App: Asteroidgy.com

These Terms and Conditions (“Terms”) govern your use of our parcel locker services (“Services”). By creating an account, depositing a parcel into our lockers, or receiving a parcel from our lockers, you (“Sender,” “Recipient,” “you,” “your”) agree to these Terms.

1. Definitions

• “Locker”: A parcel locker operated by us at designated sites.
• “Sender”: Any person, courier, or business using our Services to deposit parcels.
• “Recipient”: The individual authorized by the Sender to collect a parcel.

2. Scope of Service

• We provide temporary parcel storage and access via lockers.
• We do not act as a courier, carrier, or insurer of parcels.
• We are not responsible for the contents of any parcel.

3. Sender Responsibilities

• Provide accurate Recipient details (name, phone, email).
• Ensure you have lawful authority/consent to share Recipient data with us for delivery notifications.
• Ensure parcels are properly packaged, labeled, and within size/weight limits.
• Ensure the locker compartment (“draw”) is free of any materials that could damage the parcel before placing it inside.
• Exclude prohibited items (see Section 6).
• Indemnify us against any claims from Recipients or third parties arising from your use of our Services.

4. Recipient Notifications

• Upon deposit, the Recipient will receive a one-time passcode (OTP) notification to collect the parcel.
• It is your responsibility to provide accurate Recipient contact details.
• We are not liable if a Recipient cannot be reached due to incorrect or incomplete details.

5. Collection Window & Storage Policy

• Recipients must collect parcels within 48 hours of notification.
• After 48 hours, we reserve the right to:
  • Remove the parcel from the Locker;
  • Transfer it to a Storage Facility;
  • Apply additional fees for storage and transportation.
• Storage and transportation charges must be paid before the parcel can be released.
• Parcels unclaimed after 14 days will be handled at AsteroidGY’s discretion in accordance with the laws of Guyana.

6. Prohibited Items

You may not deposit:

• Hazardous, flammable, or toxic substances.
• Illegal or stolen goods.
• Weapons, ammunition, or explosives.
• Perishable, temperature-sensitive, or fragile items (unless specified lockers allow it).
• Live animals or plants.
• Items exceeding locker dimensions or weight limits.

We reserve the right to refuse, remove, or dispose of prohibited items without notice.

7. Fees & Payments

• The Sender must pay a service fee of 499 GYD for small locker usage (“small draws”) and 599 GYD for large locker usage (“big draws”) per parcel deposited.
• This fee covers up to 48 hours of locker storage for the Recipient to collect the parcel.
• Registered companies and businesses will be billed on the 1st day of every month for the total locker usage in the previous month.
• Individual registered users will be billed one week after using the locker.
• Additional charges may apply to the Recipient if the parcel is not collected within 48 hours (see Section 5: Collection Window & Storage Policy).
• All fees are non-refundable unless required by law.

8. Liability & Risk

• Risk of loss or damage remains with the Sender until the locker door is opened for the first time after the parcel has been placed inside, locked, and the access code sent to the correct Recipient.
• Responsibility for unauthorized access lies with:
  • The Sender, if the access code is sent to the wrong email address (an address other than the one provided by the Recipient).
  • The Recipient, if the access code is sent to the correct email address (the one provided by the Recipient to the Sender).

We are not liable for:

• Damage caused by poor packaging;
• Damage caused by the presence of other materials in the locker compartment at the time of placement;
• Delays due to Recipient non-collection;
• Unauthorized access.

9. Termination of Service

• We may suspend or terminate Services if you:
• Breach these Terms;
• Fail to pay fees;
• Deposit prohibited or unlawful items.

10. Governing Law & Disputes

These Terms are governed by the laws of Guyana. Disputes shall first be resolved amicably; failing that, in the courts of Guyana.

11. Contact Us
AsteroidGY
📧 admin@asteroidgy.com
📞 +592 623 0552

Privacy Policy

Effective Date: September 8th, 2025
Company Name: AsteroidGY
Website: Asteroidgy.com

We respect your privacy. This Privacy Policy explains how we handle personal data provided by Senders and used to notify Recipients.

1. Who This Policy Applies To

• Senders: Our customers, who provide Recipient details.
• Recipients: Individuals who receive parcels via our lockers (not direct customers, but their data is processed to enable delivery).

2. Information We Collect

• Sender account details (name, email, phone, business registration, address, ID card details).
• Recipient details provided by Sender (email, phone number).
• Transaction details (parcel ID, locker location, collection time).
• Technical data (usage logs).

3. Purpose of Processing

We process personal data only to:

• Notify Recipients of parcel delivery and enable collection.
• Verify Sender identity and manage accounts.
• Maintain security and prevent fraud.
• Comply with legal obligations.

4. Sender’s Responsibility

• Senders must ensure they have Recipient consent or another lawful basis (e.g., fulfilling an order) before sharing Recipient data with us.

5. Sharing of Data

We may share limited data with:

• Couriers and business partners for delivery.
• Service providers (IT, SMS/email notifications, payment processors).
• Authorities, if legally required.

We do not sell personal data.

6. Retention

• Sender account data: Retained while the account is active and may be retained after account deactivation if required for legal purposes.
• Recipient data: Retained after parcel collection for a period determined by AsteroidGY, unless the Recipient requests deletion.

7. Security

• Parcel collection codes are securely generated and accessible only for operational or legal purposes. We are not responsible for unauthorized access, sharing, or misuse of these codes once issued.
• No system is 100% secure. Senders remain responsible for the safe handling of Recipient details.

8. Recipient Rights

Recipients may request access, correction, or deletion of their data. In most cases, they should direct requests to the Sender. We will cooperate as required by law.

9. Cookies & Tracking

Our website/app may use cookies for analytics and service improvements. Users can manage cookie preferences via their browser settings.

10. Changes to This Policy

We may update this Policy. Continued use of Services by Senders after updates indicates acceptance of the revised Policy.

11. Contact Us
AsteroidGY
📧 admin@asteroidgy.com
📞 +592 623 0552